PATIENT SUCCESS STORY- Francis

Telehealth Connects Francis with his Family

Meet Francis.

Type of Care: Hospice (Inpatient Care)

Reason for Care: Pain and acute symptom management

 

 

 

 

Francis was recently enrolled to an inpatient hospice program to provide him with 24/7 pain management. Shortly after Francis moved to an inpatient care facility, the COVID-19 pandemic spread across the country, including his local community.

To prevent spread of the virus and protect the vulnerable patients receiving hospice care, the facilty was forced to temporarily hault patient and family visits.

Prior to COVID-19, Francis’s daughter Pam would visit him throughout the week and take him out to eat at his favorite restaurant on weekends.

Isolation During COVID-19

Though the COVID pandemic has presented additional stress to everyone, elderly population and those receiving care away from family are particularly isolated. This isolation and additional stress can severely impact patients’ mental, physical and emotional health.

Connecting Through Telehealth

Francis’ hospice provider partnered with a telehealth and remote patient monitoring company to help him connect with his daughter through video conferencing. Now, using the tablet provided by his hospice care team, Francis can video conference with his daughter every day, helping to keep his spirits high. For Francis’s daughter Pam, she can see her father is staying safe, happy, and healthy and can connect with his hospice care team with the push of a button.